2025 E-commerce Market Sentiments Report: Key Shopper Trends and Delivery Insights
NZ Post’s eCommerce Market Sentiments Report 2025 reveals how Kiwi shoppers and retailers are adapting to a challenging economic environment. Shoppers are buying more frequently but spending less per transaction, with a growing focus on international bargains and delivery expectations. Retailers, meanwhile, are optimistic and responding with sharper pricing, better customer experience, and flexible delivery strategies. Here's what businesses need to know to thrive in the year ahead.