Domestic Courier – Frequently Asked Questions (NZPost & Aramex)

• 🚚 Delivery Timeframes (by Courier)

  Q: How long does delivery take with NZPost?
  A:

  • Same island: Next working day after pickup

  • Inter-island: Within 3 working days, or next working day with extra charge

  • Rural areas: Add 2–3 working days

  Q: How long does delivery take with Aramex?
  A:

  • Same island: 1–3 working days after pickup

  • Inter-island: Around 3 working days

  • Rural areas: Add 1–2 working days

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  🏠 Pickup & Address

  Q: Can I book a pickup from an address different from mine?
  A:
  Yes, both NZPost and Aramex allow pickups from any address in New Zealand (non-rural only for Aramex).

  Q: What if the address I want isn't in the dropdown list?
  A:
  Start typing the address manually — the system will auto-suggest matching entries.
  Avoid copy-pasting full addresses to prevent formatting issues.
  Verify your address here:
  🔗 NZPost Address Finder

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  📦 Packaging & Labels

  Q: How should I pack my parcel?
  A:

  • Professional packaging is not required

  • Make sure nothing can fall out during transport

  • Fragile items must be protected

  • Parcels must withstand a 1.2-meter drop

  Q: Will the courier help me pack or weigh the parcel?
  A:
  No. Couriers do not assist with packing, weighing, or labeling. Please have your parcel fully prepared in advance.

  Q: Do I need to print the courier label?
  A:

  • Yes, please print and attach the label using a regular or thermal printer

  • If printing is not possible, write the receiver’s address clearly on the parcel and select NZPost's Freight Forward service (only for custom packaging; extra fee applies). The courier will print and attach the label.

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  ☎️ Courier Pickup & Contact

  Q: Will the courier call me before arriving?
  A:
  Normally not.
  Please leave the parcel in a safe and visible location. Include special pickup notes when placing the order.

  Q: Do you pick up on weekends or public holidays?
  A:
  No, both couriers operate on weekdays only (excluding public holidays).

  Q: What if I’m not at home during pickup?
  A:

  • Leave the parcel in a secure, visible place with clear pickup instructions

  • Or drop it off at a nearby NZPost or Aramex depot

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  ⏱ Pickup Timing & Follow-Up

  Q: When will my parcel be picked up?
  A:

  • Orders before 12pm: Usually same-day pickup

  • Orders after 12pm: Next working day

  • Rural addresses: Allow up to 3 extra working days

  If your parcel isn’t collected within 2 working days, contact:

  • NZPost: 📞 0800 501 501

  • Aramex: 📞 0800 327 8929

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  🔒 Privacy & Responsibility

  Q: Will the courier open my parcel on pickup?
  A:
  No, couriers respect your privacy and won’t open your parcel.
  However, you are fully responsible for the contents and packaging condition.

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  📐 Size & Weight Limits

  Q: What are the size and weight limits?
  A:

  NZPost:

  • Max volume: 0.125 m³

  • Max length: 1.5 meters

  • Max weight: 25 kg

  Aramex:

  • Max length: 2.4 meters (1.5m for rural areas)

  • Max weight: 25 kg