Our Story
Building a Smarter Shipping Solution for New Zealand
Before iShipping was founded, we were just like many of you—running eCommerce stores, sending parcels across the country, and facing the same challenges every day. Shipping delays, expensive courier rates, confusing return processes, and the lack of transparency from logistics providers were constant pain points in our work.
We often found ourselves juggling between multiple courier platforms, manually comparing prices, chasing tracking updates, and struggling to get timely customer service. These experiences weren’t just frustrating—they were costing us time, money, and trust from our own customers.
It became clear to us that New Zealand needed more than just another courier company. It needed a smarter, more unified shipping platform, built from the perspective of real users, not just logistics providers.
Listening to the Real Needs of the Market
Before launching iShipping, we spent months speaking with other sellers, individuals, and small business owners across New Zealand. Many shared their stories under pseudonyms, but their feedback revealed a pattern:
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Returns were often a hassle, with no easy way to initiate or track them
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Domestic delivery was unreliable, with delays and poor visibility
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Shipping costs were unpredictable or too high, especially for rural areas
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Language barriers and fragmented customer service made things worse
It wasn’t just our problem—it was a shared challenge across the country.
Creating iShipping: A Platform Designed for Real Users
With this feedback in mind, we created iShipping—not as a courier company, but as a technology-driven shipping platform that connects people, businesses, and couriers through one simple interface.
Our mission is to:
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Simplify the parcel sending process for everyday individuals
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Help small and medium businesses reduce costs and manage orders efficiently
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Provide fast, transparent, and secure domestic shipping
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Offer better support and visibility across the entire shipping journey
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Make returns easy and less costly, both for senders and recipients
We built iShipping to integrate with the platforms people already use—like Shopify and TradeMe—and to automate the tedious parts of shipping. With tools like order syncing, smart price comparison, printable shipping labels, and real-time tracking, we aim to bring clarity and control back to the sender.
Looking Ahead: Empowering Growth Through Better Logistics
At its heart, iShipping is about empowerment. We believe everyone—from solo entrepreneurs to everyday senders—should have access to reliable and affordable shipping without technical barriers or inflated pricing.
As we grow, we continue to listen to our users and evolve our platform based on real needs, not guesswork. Whether you’re sending one parcel a month or hundreds a week, we’re here to support your journey with better tools, better service, and better shipping.
This is our story—and it’s just the beginning.