Privacy Policy

At iShipping, we respect and protect the privacy of our customers. All personal information is collected, stored, and used securely and confidentially. This information is used solely by iShipping for service-related purposes and may include your name, email address, phone number, and postal address. We do not sell or share your personal data with third parties without your explicit consent.

However, we do work with trusted third-party service providers to help us fulfill specific services such as parcel delivery and payment processing. These parties may access your information only to perform their designated duties and are not permitted to use it for any other purpose.

How We Use Your Information

We may use your personal information to:

• Process your orders, returns, and exchanges
• Verify your identity and assist with inquiries
• Send promotional content or product updates (if you opt in)
• Analyze usage trends and develop service insights
• Improve our website and your user experience

Security of Online Transactions

• All credit card payments are securely processed through trusted providers using bank-grade encryption.
• We implement 3D Secure authentication to prevent credit card fraud, verifying the transaction with the card issuer in real time.
• Your password is encrypted and unreadable by our team to protect your account.
• Our website and payment systems are hosted on PCI Level 1 certified infrastructure—the highest standard in payment security, as defined by Visa, MasterCard, American Express, and others.
• We do not disclose your personal information to third parties without your consent.
• We do not sell your data to any external organization.

Cookies

Our website uses cookies—small alphanumeric identifiers stored on your device. These help us recognize you upon return visits and enhance your browsing experience. Cookies do not access your device data and only identify your browser to our system. You may disable cookies via your browser settings, but this may affect site functionality.

Social Media

Any content you share on iShipping’s social media channels is public and may be visible to others, depending on your platform settings. iShipping cannot control how this information is used outside the platform provider’s terms.

Your Rights

Under the New Zealand Privacy Act 1993, you have the right to access and request corrections to the personal information we store about you. To view or update your personal information, or raise privacy concerns, please contact us. You may be asked to provide identity verification before we disclose or modify your data.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at service#ishipping.co.nz.