Same island — typically delivered the next working day after pickup.
Inter-island — usually within 3 working days, or next-day delivery with an express upgrade.
Rural areas — may take an additional 2–3 working days.
Specific times and dates are not supported. For Saturday delivery, choose Overnight service and purchase a green "Saturday Delivery" sticker at your post office.
Only NZPost supports PO Box delivery.
The address cannot be changed after placing an order. Cancel and re-order — your original fee will be refunded.
Yes — log in on the NZ Post tracking page and select "Redirect."
Orders before 12pm — usually picked up same day. After 12pm — next working day. Rural pickups may take up to 3 extra days.
If not collected within 2 working days:
- NZPost — 0800 501 501
- Aramex — 0800 327 8929
- Fliway — 0800 354 929
Usually not. Leave your parcel in a safe, visible location and add any special notes to your order.
No — couriers only pick up on working days, excluding public holidays.
Write clear pickup instructions in your order and leave the parcel in a secure, visible spot.
Yes — drop off at your nearest NZ Post, Aramex, or Fliway branch.
Yes — both NZPost and Aramex support pickup from any NZ address (Aramex excludes rural areas).
Enter your address manually — suggestions will auto-populate. Avoid pasting full addresses to prevent formatting errors.
No professional carton required. Just ensure contents won't fall out. Fragile items need extra padding. The package should withstand a 1.2m free-fall drop.
No — couriers do not assist with packing, weighing, or labeling. Please have your parcel ready in advance.
Yes — use an A4 or thermal printer. If you can't print, select NZPost's Freight Forward service (extra fee; courier prints and attaches the label).
NZPost — max volume 0.125 m³, max length 1.5m, max weight 25kg.
Aramex — max length 2.4m (1.5m for rural), max weight 25kg.
Incorrect declarations may incur extra charges.
Yes — shipping cost is based on the bag size, not thickness or weight. As long as the item fits and the bag seals properly, that size works.
No — couriers respect your privacy and will not open your parcel. You are responsible for the contents and packaging condition.
Economy — cover up to NZD $250.
Courier (with signature) — cover up to NZD $2,000.
Lost or damaged parcels can be claimed per each courier's policy.
Contact customer service with: tracking number, description and value of contents, and photos of packaging and any damage.
Please use English for addresses. Each line max 45 characters. The courier in China will confirm with the recipient before delivery.
We recommend cancelling and re-ordering. For DHL, contact customer service (fee approx. NZ$20).
Generally not. Place your parcel in a safe, visible location.
Yes. For NZPost, attach the label securely. For DHL, you can hand the label to the courier without attaching.
No, but you are responsible if the parcel contains restricted items or is damaged/lost.
Leave the parcel in a safe place — the courier will collect on arrival.
For DHL, call 0800 800 020 to reschedule.
No — please seal your package beforehand. For documents only, the courier can place them in a special envelope.
DHL — 3–5 working days to most countries worldwide.
NZ Post / Aramex — approximately 2–4 weeks.
Delays possible due to flight disruptions or customs.
Charged based on whichever is greater. Volumetric weight: L × W × H (cm) ÷ 5000.
No — customs duties are borne by the recipient. Customs contacts the recipient in the destination country.
Contact the local courier or customs office in the destination country.
Parcels over NZ$1,000 require a Customs Client Code. Each country has its own limit (e.g. CNY ¥1,000 for China, AU$1,000 for Australia).
Only devices with non-removable built-in batteries (iPhones, MacBooks) are allowed. Removable batteries (e.g. camera spares) are not allowed. Battery items must go via DHL, max one battery unit per package.
No special restrictions for outbound NZ shipments, but check destination customs regulations. If returned or destroyed due to local policy, the cost is yours.
Log in to Member Center → E-commerce Platform Integration and follow the instructions to bind your store.
Auto-fill addresses, auto-add TradeMe comments, auto-return tracking numbers, and send logistics notifications under your company name.
Yes — contact us for the bulk upload template and instructions.
Domestic — add multiple parcels directly. International — duplicate the first order and adjust parcel details.
Tick "Save address" during checkout. Go to Member Center → Template Info to view and edit.
Select an address from your address book and set it as the default.
Alipay, WeChat Pay, POLi, and credit cards. We recommend recharging your account balance for the most convenient checkout.
Click "Recharge" on your account homepage or on the payment page during checkout.
Go to Financial Info in the Member Center.
Click "Cancel Order" in your order list. Refunds are processed via the original payment method within 3 working days.
Go to the order details page, click "After-sales Support", and submit your issue.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.
Contact Support