Same island: Delivered the next working day after pickup
Inter-island: Delivered within 3 working days, or choose next-day delivery at additional cost
Rural areas: Additional 2–3 working days

Same island: Delivered within 1–3 working days after pickup
Inter-island: Approximately 3 working days
Rural areas: Additional 1–2 working days

Specific delivery time or date is not supported.
For Saturday delivery, select the Overnight service and purchase a green "Saturday Delivery" sticker at the post office.

Only NZPost supports delivery to PO Box addresses.

Address cannot be changed after order is placed.
Please cancel the order and place a new one with the correct address. The original shipping fee will be refunded.

Yes. Both NZPost and Aramex support pickup from any address within New Zealand (Aramex excludes rural areas).

Please enter the address manually; suggestions will auto-populate. Avoid pasting full addresses to prevent formatting errors. You can verify the address here: 🔗 NZPost Address Finder

No professional carton required. Make sure the contents won't fall out during transport. Fragile items should be well protected. The package must withstand a 1.2m free-fall drop.

No. Couriers do not assist with packing, weighing, or labeling. Please have your parcel ready in advance.

Yes. Use a regular A4 or thermal printer to print and attach the label. If you cannot print, you may write the recipient address by hand and select NZPost's "Freight Forward" service when placing the order (only available for custom packaging and incurs an extra fee). The courier will print and attach the label for you.

NZPost: Max volume: 0.125 m³, Max length: 1.5m, Max weight: 25kg
Aramex: Max length: 2.4m (1.5m for rural), Max weight: 25kg
Incorrect declarations may incur extra charges.

Orders placed before 12pm: usually picked up the same day
Orders after 12pm: picked up the next working day
Rural areas: may take up to 3 extra working days

If not picked up within 2 working days, please contact:
NZPost: 📞 0800 501 501
Aramex: 📞 0800 327 8929

Usually not. Please leave the parcel in a safe, visible location and add special notes when placing the order.

No. Both couriers pick up only on working days (excluding public holidays).

Leave the parcel in a secure, visible spot with clear pickup instructions, or drop it off at the nearest NZPost or Aramex location yourself.

No, couriers respect your privacy and will not open your parcel. However, you are responsible for the contents and packaging condition.

· Economy: Up to NZD $250
· Courier (with signature service): Up to NZD $2,000
If your parcel is lost or damaged, you can file a claim according to the courier’s policy.

Please contact customer service via email and provide:
Tracking number
Description and value of parcel contents
Photos of packaging and damage/missing condition

Please use English for the address and punctuation.
Each line should not exceed 45 characters.
The courier in China will confirm the address with the recipient before delivery.

It is recommended to cancel and place a new order.
For DHL, contact customer service for changes. A fee of approximately NZ$20 applies.

Generally not. Please place the parcel in a safe and visible location for pickup.

Yes. For NZPost, the label must be attached securely; for DHL, it is acceptable to hand it to the courier without attaching it yourself.

No, but you are responsible if the parcel contains restricted items or is damaged/lost.

Please leave the parcel in a safe place. The courier will collect it directly upon arrival.

For DHL, you can call 0800 800 020 to reschedule or arrange a new time.

No, please seal the package beforehand. For documents, the courier can place them in a special document envelope.