Our Courier Partners
Explore our trusted courier partners — from nationwide express to international freight. With NZ Post, Aramex, DHL, and Fliway, iShipping connects you to fast, reliable delivery solutions across New Zealand and the globe.
NZ Post (New Zealand Post)
Company Background:
New Zealand Post (NZ Post) is New Zealand's national postal and logistics service provider, established in 1840 and headquartered in Wellington. As the most established courier service in the country, NZ Post has the widest logistics network in New Zealand, covering all cities, towns, and remote rural areas. It provides reliable postal and parcel delivery services for individuals, businesses, and e-commerce sellers.
Service Scope & Types:
- • Domestic Services:
Offers Standard Parcel (Tracked), Courier, and Express Courier services, delivering to any address nationwide, including remote areas. - • International Services:
Provides Economy, International Courier, and Express options to connect with multiple countries and regions globally — ideal for cross-border eCommerce and personal international parcels. Notably, the iShipping + NZ Post Australia eCom Line offers highly competitive prices and fast delivery, popular among merchants. - • Postal Services:
Includes envelopes (DLE, C5, etc.), registered letters, PO Box delivery, and other traditional postal options.
Parcel Size & Weight Limits:
- • Maximum length: 1.5 meters
- • Maximum volume: 0.125 cubic meters
- • Maximum weight per item: 25 kg
To meet the needs of merchants shipping large items, NZ Post has partnered with freight specialist Fliway to launch the "Oversize by Fliway" service, with relaxed limits, available via the iShipping platform:
- • Item length up to 3 meters
- • Total volume up to 0.6 cubic meters
- • Weight up to 60 kg per item
Pickup Service:
NZ Post supports nationwide pickups via the iShipping platform. Merchants can schedule a pickup when placing an order — no need to visit a post office, as NZ Post couriers will collect parcels directly.
Rural Delivery:
For rural addresses, the NZ Post system automatically detects and applies a rural delivery surcharge, and delivery typically takes an extra 1–2 working days. iShipping alerts users accordingly.
After-Sales Support:
For NZ Post orders placed via iShipping, if issues like delays, loss, or incorrect delivery occur, users can contact iShipping customer service. The platform will follow up with NZ Post on behalf of the sender to save time and improve resolution efficiency.
E-Commerce Advantages (via iShipping):
- • Access NZ Post commercial rate discounts to reduce shipping costs
- • Automated order processing: bulk import orders, smart address recognition
- • Batch print shipping labels, import addresses, and hide sender info
- • Real-time tracking, delivery confirmation, and delay notifications
- • Free eco-friendly courier bags compatible with NZ Post label sizes (for business users)
Customer Support:
NZ Post official hotline: 0800 501 501 (Weekdays)
iShipping support: service@ishipping.co.nz (7-day support)
Aramex (formerly Fastway Couriers)
Company Background:
Aramex is a global logistics company headquartered in the UAE, operating in over 70 countries and regions. In 2016, Aramex acquired New Zealand’s renowned courier brand Fastway Couriers, incorporating it into its global network. Aramex New Zealand retains its localized service team while leveraging international resources to provide flexible and cost-effective domestic courier solutions.
Services:
- • Domestic Courier: Aramex focuses on nationwide, intercity, and regional deliveries across New Zealand, supporting residential and business addresses. Ideal for everyday consumer goods, pet supplies, clothing, and other eCommerce categories.
- • International Services: Offers global courier connections for individuals and cross-border sellers at competitive rates, successfully capturing demand in second-tier markets.
- • Intercity Freight: Capable of handling nationwide transits across major cities like Auckland, Wellington, and Christchurch as well as nearby towns.
- • Business Consignments: Supports multi-item shipments, on-demand pickups, and barcode scanning, ideal for SMEs with frequent dispatch needs.
Size & Weight Limits:
- • Maximum length: 2.4 meters
- • Maximum volume: 0.2 cubic meters
- • Maximum weight per item: 25 kg
- • Oversized items can be routed through Fliway on the iShipping platform
Pickup Service:
After placing an order through iShipping, Aramex offers free weekday pickups—no need to visit a depot. Single-package pickups and both regular and on-demand pickups are supported.
Delivery Timeframes:
- • Auckland, Hamilton, Tauranga, Wellington metro areas: 1–2 working days
- • Rural or remote towns: 2–3 working days
- • Coverage extends to most of New Zealand; some areas may require additional delivery time
After-Sales Support:
For Aramex shipments via iShipping, users may contact Aramex directly for general issues like pickups or delays. For claims related to damage or loss, iShipping assists in official communication with Aramex for faster resolution.
eCommerce Advantages (via iShipping):
- • Access to discounted business rates—lower than store pricing
- • Local rates as low as $4.2 (incl. GST) for up to 25kg within the same city
- • Supports bulky yet lightweight packages—ideal for pet food, toiletries, and full-box orders
- • Bulk label printing, address importing, and sender address masking available
- • iShipping offers compatible eco-packaging free for business users
Customer Support:
Aramex NZ Hotline: 0800 727 336 (Weekdays)
iShipping Support: service@ishipping.co.nz (7-day assistance)
DHL Express
Company Overview:
DHL Express is a global leader in international express shipping and part of Deutsche Post DHL Group, headquartered in Bonn, Germany. Founded in 1969, DHL now operates in over 220 countries and territories worldwide, offering one of the most extensive and efficient global logistics networks.
Services and Advantages:
- • Global Document and Parcel Delivery: Ship documents, certificates, samples, electronics, commercial invoices, and other compliant items with door-to-door service.
- • Fast Transit Times: Documents sent from New Zealand to countries like the US, UK, Australia, or China typically arrive within three business days, much faster than traditional postal services.
- • Flexible Pickup: Free pickup available across New Zealand, including from government offices such as Immigration NZ, embassies, and visa centers (e.g., for passports, approvals, and visa materials).
Special Capabilities:
- • Battery-Powered Items: Can ship items with built-in lithium batteries (e.g., phones, laptops, handheld devices), with declaration.
- • Real-Time Tracking: Full status updates, SMS and email notifications.
- • Dedicated Customs Clearance: In-house clearance teams in key countries for expedited processing of critical shipments.
Size and Weight Limits:
- • Recommended weight per item: ≤ 70 kg (heavier items require freight arrangements).
- • Recommended dimensions: ≤ 1.2 meters per side (oversized shipments may incur extra fees).
- • Charges based on actual or volumetric weight, whichever is greater. DHL’s formula: length × width × height ÷ 5000.
eCommerce and Business Advantages via iShipping:
- • Enjoy commercial rates up to 70% off standard pricing.
- • Discounted shipping to all countries and regions.
- • Bulk order import, auto-filled customs declarations, and label auto-printing supported.
- • Ideal for sending critical documents, immigration materials, business contracts, and visa applications.
- • iShipping provides end-to-end support: order placement, delay handling, tracking assistance, and claims coordination.
Customer Service:
DHL NZ Hotline: 0800 800 020 (Weekdays)
iShipping Support: service@ishipping.co.nz (7-day assistance)
Fliway
Company Background:
Fliway is a leading integrated logistics company based in New Zealand. Established in 1977 and headquartered in Auckland, Fliway specializes in commercial freight, warehousing, and nationwide linehaul delivery. They serve a wide range of industries including furniture, construction materials, electronics, and industrial equipment with expert palletized and tail-lift delivery solutions.
Services & Benefits:
- • Nationwide Delivery: Coverage across all major cities and regional hubs, supporting both residential and commercial addresses.
- • Oversized Freight: Capable of handling items that exceed standard courier dimensions including palletized goods, boxed furniture, and large appliances.
- • Tailored Solutions: Offers flexible options such as tail-lift trucks, scheduled deliveries, and direct-line transport — ideal for clients needing on-site delivery or warehousing coordination.
Examples of Shippable Items:
- • Flatpack furniture (e.g. IKEA-style packages)
- • Large electronics (TVs, office equipment, display units)
- • Industrial consumables and spare parts
- • Pallet shipments (1–6 pallet loads ideal for SME wholesale)
Pickup Availability:
Yes, Fliway offers scheduled pickups upon request. Once a shipment is booked on iShipping and packing is complete, the platform can coordinate with Fliway for collection. Accurate volume and weight info is required.
Packing Requirements:
- • All shipments must be securely packed — sealed, shrink-wrapped, or palletized for safe handling.
- • Palletized goods should be on standard-sized pallets with proper strapping.
Size & Weight Limits:
No strict limits — as long as the items can be loaded into a truck, they can be shipped.
Advantages via iShipping:
- • Access commercial pricing directly, no need for separate business accounts
- • Schedule pickups from the iShipping dashboard for streamlined shipping
- • Manage orders, sync shipments, and print labels with automation tools
- • Let iShipping handle aftersales coordination with Fliway to save your time
Best for:
- • Furniture eCommerce sellers
- • Vehicle and marine parts distributors
- • Large appliance suppliers
- • Factories, wholesalers, and frequent large-volume shippers
Customer Support:
Fliway Hotline: 0800 354 929
iShipping Support: service@ishipping.co.nz (for booking and issue resolution)